M-Elimu logo Digital Ecosystems

Terms of Service

Last updated: May 2026

1. Acceptance of Terms

M-Elimu is a product developed and operated by UniDL Technologies. By accessing and using the M-Elimu platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use this Service. We reserve the right to modify these Terms at any time. Your continued use of the Service constitutes acceptance of any changes.

2. Service Description

M-Elimu is a comprehensive school management and educational platform that provides tools for:

  • Academic planning and scheme of work management
  • Attendance tracking and student performance management
  • Parent communication and engagement
  • Curriculum compliance and reporting
  • Financial operations and billing
  • Staff and student records management
  • AI-powered assistant for educational support

3. Eligibility and Account Registration

3.1 Who Can Use M-Elimu

  • School administrators and staff (18 years or older)
  • Teachers and educators (18 years or older)
  • Parents and guardians (18 years or older)
  • Students (with parental consent if under 18)

3.2 Account Responsibility

You are responsible for:

  • Providing accurate, current, and complete information during registration
  • Maintaining the confidentiality of your password and account credentials
  • Notifying us immediately of any unauthorized access
  • All activities that occur under your account

4. User Conduct and Prohibited Activities

You agree NOT to:

  • Use the Service for any illegal or unauthorized purpose
  • Violate any laws, regulations, or rights of third parties
  • Upload, share, or transmit malware, viruses, or harmful code
  • Engage in harassment, abuse, or discrimination
  • Attempt to gain unauthorized access to the platform or user accounts
  • Reverse engineer, decompile, or attempt to discover source code
  • Use automated tools to scrape data without permission
  • Share confidential student or staff information publicly
  • Impersonate another person or entity
  • Violate intellectual property rights of others

5. Content Ownership and Licensing

5.1 Your Content

You retain ownership of all content you upload to M-Elimu (lesson plans, resources, documents, etc.). By uploading content, you grant M-Elimu a non-exclusive, royalty-free license to use, store, transmit, and display your content solely for providing the Service.

5.2 Visibility and Sharing

  • Private: Only you can access your content
  • Connections: Visible to connected teachers and approved users
  • Public: Visible to all users on the platform

You are responsible for controlling the visibility of your content.

5.3 M-Elimu Content

All platform features, documentation, AI responses, and materials created by M-Elimu are our intellectual property. You may use them solely for their intended educational purpose within the platform.

6. Payment and Billing

6.1 Subscription Plans

M-Elimu offers various subscription plans. By subscribing, you agree to pay all fees in the selected plan.

6.2 Billing Terms

  • Fees are billed in the frequency specified (monthly, annually, etc.)
  • Payment methods must be current and valid
  • Billing is non-refundable except where required by law
  • School administrators are responsible for payment on behalf of the institution

6.3 Price Changes

We may change pricing with 30 days' notice. Changes apply to renewals, not active subscription periods.

7. Data and Student Information Protection

7.1 Student Privacy

Schools and educators must comply with all applicable student privacy laws including:

  • Kenya's Data Protection Act
  • Ministry of Education regulations
  • FERPA or equivalent laws in your jurisdiction

7.2 Parent and Guardian Consent

Schools are responsible for obtaining necessary parental consent before collecting student data through M-Elimu.

7.3 Data Handling

  • Schools retain ownership of all student and staff data
  • M-Elimu will not sell, share, or use educational data for marketing
  • Data access is limited to authorized school personnel and support staff
  • Schools may request data export or deletion at any time

8. AI Assistant and Generated Content

8.1 AI-Generated Content

The M-Elimu AI assistant generates content based on your inputs. Generated content:

  • Is provided as a tool to assist with educational planning
  • Should be reviewed and verified by educators before use
  • May contain errors or inaccuracies
  • Is not a substitute for professional educational judgment

8.2 Use of Your Data for AI Training

We do NOT use your personal data, student information, or educational content to train AI models. Your data remains confidential and is used only to provide the Service.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • M-ELIMU IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
  • M-ELIMU IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES YOU PAID IN THE PAST 12 MONTHS
  • WE ARE NOT LIABLE FOR THIRD-PARTY CONTENT OR ACTIONS

10. Availability and Service Interruptions

While we strive for 99.5% uptime, we do not guarantee uninterrupted service. We are not liable for:

  • Scheduled maintenance
  • Unexpected technical issues
  • Natural disasters or force majeure events
  • Internet connectivity problems

11. Data Backup and Recovery

  • M-Elimu maintains regular backups of platform data
  • Schools are responsible for maintaining their own backups
  • We are not liable for data loss due to user error

12. Termination of Service

12.1 Termination by User

You may terminate your account at any time by contacting support. Termination does not relieve payment obligations for the current billing period.

12.2 Termination by M-Elimu

We may suspend or terminate your account if you:

  • Violate these Terms
  • Engage in illegal activities
  • Fail to pay fees
  • Pose a security risk to the platform

13. Compliance with Laws

You agree to use M-Elimu in compliance with all applicable laws and regulations in your jurisdiction, including but not limited to education laws, data protection regulations, and anti-corruption laws.

14. Dispute Resolution

14.1 Informal Resolution

We encourage you to contact us first at support@m-elimu.com to resolve any disputes.

14.2 Formal Dispute Resolution

Any legal disputes shall be governed by the laws of Kenya and resolved through arbitration or courts in Kenya, as applicable.

15. Indemnification

You agree to indemnify and hold harmless M-Elimu from any claims, damages, or costs arising from:

  • Your violation of these Terms
  • Your use of the Service
  • Your content or information you provide
  • Your violation of any laws or third-party rights

16. Changes to Terms

We may update these Terms at any time. Material changes will be notified to you via email or platform notification. Your continued use after notification constitutes acceptance of updated Terms.

17. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and M-Elimu regarding the Service.

18. Contact Information

For questions about these Terms of Service, please contact:

UniDL Technologies — M-Elimu
Email: support@m-elimu.com
Website: m-elimu.co.ke